Frequently Asked Questions
How will I receive my digital files after purchase?
Once your payment is confirmed, you’ll receive an email with a download link. Click on the link to download your files directly to your device.
What do I do if I haven’t received my download link?
Please check your spam or junk mail folder. If you still can’t find it, contact our customer support for assistance.
How do I download the files?
Click on the download link provided in your email. Your browser will start downloading the files to your designated download folder.
In which formats will I receive the files?
You will receive the files in three formats: PNG, SVG, and EPS, which are compatible with most graphic and design software.
How do I unzip the downloaded files?
Most devices will automatically unzip the files when downloaded. If not, right-click on the file and select ‘Extract All’ or use a program like WinRAR or 7-Zip.
Can I use these files on my smartphone or tablet?
Yes, you can use the PNG files on any device. For SVG and EPS files, you’ll need an app or software that supports these formats.
How do I use the SVG/EPS files for my projects?
Open the files in a vector editing software like Adobe Illustrator or a cutting machine software like Cricut Design Space or Silhouette Studio to use them for your projects.
Are the files compatible with cutting machines?
Yes, our SVG and EPS files are designed to be compatible with most cutting machines, including Cricut and Silhouette.
Can I edit the colors and shapes of the vectors?
Absolutely! You can edit the vectors in any compatible vector editing software to match your project needs.
Can I resell the digital files as they are downloaded?
No, the digital resale of our files is prohibited. You are only allowed to resell them printed on a physical medium.
What can I do if I have trouble with the files?
Contact our customer support, and we’ll be happy to assist you with any issues or questions you may have.